You glance at the clock. The client’s appointment was supposed to begin ten minutes ago. Are they coming? Should you call or text them just to see if they will be late (and throw off the rest of your day)? What about the missed income if they do not show?
Twenty minutes go by and nothing.
You take a deep breath and mark them down as a no-show.
Whether you are an independent booth renter or a salon owner, it can be so frustrating, disruptive, and sometimes infuriating when a client doesn’t show up.
Believe it or not, clients are not trying to ruin your day, business, or life by missing their appointment (even though it feels like it sometimes). Today, everyone (including your clients), live extremely busy and hectic lives. When too many tabs are open, things are bound to be missed and forgotten. This no-show issue is not a problem totally out of your control.
Thankfully, there are things you can do to help minimize the inconvenience and negative business impact a no-show creates.
[Read more…] about Tips for Dealing With “No-Shows” in Your Salon